Privacy Notice

How I use your information

When you visit sussexview.co.uk I collect information about your computer which includes your I.P. address. Collecting this information allows me to monitor how effective my website is and how easy it is for you to find the information you need.

I also use Cookies to assist the working of my site and for analysis purposes. You can change the cookies by clicking on the Change Cookie Settings button with this notice.

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If you provide feedback or a review at Sussex View Electrical And Property Services

When you contact me you will be asked to provide feedback on your experience or to review the service received.

Collecting feedback helps me to monitor the service you receive and aims to improve my service to other consumers.

Collecting reviews helps me monitor how well we are behaving and provides information for other people who are looking for a service in a given area.

In order to make sure the reviews we receive are fair and genuine, we will ask you for the following personal information: Name, Postcode (or full address if using a paper form), Email Address, Telephone Number, Signature (paper forms only) and specific information regarding the work performed. To protect against fraud I will use this information to send a confirmation service message or to call you after you leave a review. Reviews are published on sussexview.co.uk and related Sussex View Electrical And Property Services registered websites. I only display your name alongside your review and you can request to have your review removed at any time.

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When you make an enquiry

When you make an enquiry using the provided telephone number or email address, Sussex View Electrical And Property Services will make the connection and retain certain information relating to this contact. This information includes saving the telephone number or email address that you used to contact me and the duration of the call. I retain this information as a continuing customer. You may also receive a text message from me asking you to provide feedback on your experience with Sussex View Electrical And Property Services. My legal basis for this feedback activity is my legitimate interest to maintain the integrity of my business as a trusted service provider and to protect the public from fraudulent or spam activity. I also use the information for market research purposes.

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We do not record any audio

 

Keeping and storing your data

If you have submitted a review about me, I will retain your personal information in line with our retention schedule. Your personal data linked to the review will be deleted at the end of the retention period but the review will be retained.

If you send a request via our website asking me to contact you, I will retain some of the personal data provided. I might request feedback after your visit to improve our service and that of the service you contacted.

Some of the data that I collect may be transferred to or stored at a destination outside the European Economic Area ('EEA'). Transfers are done in compliance with applicable transfer safeguarding mechanisms.

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Sharing your data with third parties

I will not pass your information to third parties.

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You can change your mind

You can change your mind at any time by contacting me using the details in the Contact Us section or sending an email to: sussexview@live.co.uk

You can unsubscribe or change your preferences at the bottom of each email you receive from me. You can also opt-out of all text messages at any time.

 

Your rights matter

If you would like to see the personal information that I hold about you, you can request a copy. If the information I hold about you is incorrect, you have the right to ask me to update or complete it.

If you believe your information is being processed without a legal basis, you can object or ask me to stop. In certain circumstances, you have the right to ask me to delete your information.

To send a request to me using the details in the Contact Us section or send an email to: sussexview@live.co.uk

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You can also write to me at:

 

Data Protection 

Derrick Hebblewhite
T/A Sussex View Electrical And Property Services

Flat 1B, 1 Sussex View,

Southview Road

Crowborough

East sussex

TN6 1HL
Tel: 01892 610861 Email: sussexview@live.co.uk

I will not charge you for a copy of your personal data but I may ask you for proof of your identity before I disclose any information. I will respond within one month.

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If you have any concerns

If, at any time, you feel that I have not processed your data fairly or you are not satisfied with how I have handled your personal information, you can submit a complaint to the Information Commissioner's Office. For full details on how to make a complaint please visit: ico.org.uk/concerns/

Updates

When changes are made to this notice, it will be noted on the front page of the website. The date released will always be listed below.

Date released: 01 July 2022

Here at Sussex View Electrical And Property Services I know how important it is to keep your personal data safe, that is why I am committed to making sure that you receive the service you expect and that your privacy is protected every step of the way.

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