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Privacy Notice

How we use your information

When you visit sussexview.co.uk we collect information about your computer which includes your I.P. address. Collecting this information allows us to monitor how effective our website is and how easy it is for you to find the information you need.

We also use Cookies to assist the working of our site and for analysis purposes. You can change the cookies by clicking on the Change Cookie Settings button with this notice.

If you provide feedback or a review at Sussex View Electrical And Property Services

When you contact us you will be asked to provide feedback on your experience or to review the service received.

Collecting feedback helps us to monitor the service you receive and aims to improve our service to other consumers.

Collecting reviews helps us monitor how well we are behaving and provides information for other people who are looking for a service in a given area.

In order to make sure the reviews we receive are fair and genuine, we will ask you for the following personal information: Name, Postcode (or full address if using a paper form), Email Address, Telephone Number, Signature (paper forms only) and specific information regarding the work performed. To protect against fraud we will use this information to send a confirmation service message or to call you after you leave a review. Reviews are published on sussexview.co.uk and related Sussex View Electrical And Property Services registered websites. We only display your name alongside your review and you can request to have your review removed at any time.

When you make an enquiry

When you make an enquiry using the provided telephone number or email address, Susserx View Electrical And Property Services will make the connection and retain certain information relating to this contact. This information includes saving the telephone number or email address that you used to contact us and the duration of the call. We retain this information as a continuing customer. You may also receive a text message from us asking you to provide feedback on your experience with Sussex View Electrical And Property Services. Our legal basis for this feedback activity is our legitimate interest to maintain the integrity of our business as a trusted service provider and to protect the public from fraudulent or spam activity. We also use the information for market research purposes.

We do not record any audio

 

Keeping and storing your data

If you have submitted a review about us, we will retain your personal information in line with our retention schedule. Your personal data linked to the review will be deleted at the end of the retention period but the review will be retained.

If you send a request via our website asking a us to contact you, we will retain some of the personal data provided. We might request feedback after your visit to improve our service and that of the service you contacted.

Some of the data that we collect may be transferred to or stored at a destination outside the European Economic Area ('EEA'). Transfers are done in compliance with applicable transfer safeguarding mechanisms.

Sharing your data with third parties

We will not pass your information to third parties.

You can change your mind

You can change your mind at any time by contacting us using the details in the Contact Us section or sending an email to: sussexview@live.co.uk

You can unsubscribe or change your preferences at the bottom of each email you receive from us. You can also opt-out of all text messages at any time.

 

Your rights matter

If you would like to see the personal information that we hold about you, you can request a copy. If the information we hold about you is incorrect, you have the right to ask us to update or complete it.

If you believe your information is being processed without a legal basis, you can object or ask us to stop. In certain circumstances, you have the right to ask us to delete your information.

To send a request to us you can complete this form or send an email to: sussexview@live.co.uk

You can also write to us at:

 

Data Protection 
Sussex View Electrical And Property Services

Flat 1B, 1 Sussex View,

Southview Road

Crowborough

East sussex

TN6 1HL
Tel: 01892 610861 Email: sussexview@live.co.uk

We will not charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. We will respond within one month.

If you have any concerns

If, at any time, you feel that we have not processed your data fairly or you are not satisfied with how we have handled your personal information, you can submit a complaint to the Information Commissioner's Office. For full details on how to make a complaint please visit: ico.org.uk/concerns/

Updates

When changes are made to this notice, it will be noted on the front page of the website. The date released will always be listed below.

Date released: 12 January 2021

Here at Sussex View Electrical And Property Services we know how important it is to keep your personal data safe, that is why we are committed to making sure that you receive the service you expect and that your privacy is protected every step of the way.

Mobile : +44 (0)7766 535 429

Landline : +44 (0)1892 610 861

Email : SussexView@live.co.uk

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Sussex View Electrical & Property Services

1B   1 Sussex View   Southview Road

Crowborough   East Sussex   TN6 1HL

© Sussex View Building Electrical and Property Services

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